Consumer Rights Protection Policy
As a consumer-oriented management company, Orion strives to understand consumer needs and continuously improve quality and service to provide the best products possible. Our core value is customer satisfaction, and we strive to reflect consumer opinions in our products. Additionally, we engage with consumers through various channels to protect their rights.
소비자 중심경영
Consumer-oriented management
Realization of customer value
Product safety principles
Realization of customer value
Enhancement of consumer satisfaction
Provision of accurate labelling
Product safety principles
Proactive food safety measures
Strengthening hygiene and safety
Protect consumer rights and interests
We are always all ears from the customer's point of view.
We try to actively reflect even customer's minor opinions.
We quickly and clearly identify the cause of customer complaints and give feedback.
We improve the complaints that have occurred so that they do not recur, and do our best to prevent them in advance.
We compensate for complaints received according to relevant regulations.
